Carlos initially chose another freight forwarder from China to Mexico, but eventually...

Carlos initially chose another freight forwarder from China to Mexico, but eventually came back to us

In early June, Carlos, a customer from Mexico, contacted me about shipping a batch of auto parts from China to Mexico. The shipment was about 9 CBM/1700 KG, and he wanted it delivered to Mexico City as soon as possible. I provided him with a detailed quote and shipping plan. Carlos said he would consider it but didn't make an immediate decision.

A few days later, Carlos told me he found another logistics company that offered a lower price than ours. He asked if I could adjust our price to compete with his new choice. Carlos is very cost-conscious, and price was the key factor for him. Many customers like Carlos tend to focus too much on price when choosing a freight forwarder China to Mexico, often overlooking service quality and efficiency. In reality, price, timeliness, and service in logistics are inseparable. Most of our Mexican clients continue working with us because we excel in these areas.

Even though we couldn't lower the price, I patiently explained our advantages to Carlos. We offer a detailed early warning system to help clients manage potential shipping risks and optimize shipping records based on each client's habits, which reduces communication time and improves efficiency. Carlos understood but decided to try the other company with the lower quote.

A few weeks later, Carlos reached out again, this time sounding a bit frustrated. He had run into some trouble with the other company's shipping process. They failed to provide accurate customs documents on time, causing the cargo to be held up at Mexican customs, which significantly delayed delivery. Carlos mentioned that this delay not only affected his customer relationships but also added extra costs.

We've been a freight forwarder China to Mexico for 26 years, with many operators having 7-8 years of experience. Our staff even asks about the consignee when booking because some shipping companies accept individual consignees, while others do not, and some even have restrictions based on certain countries. International shipping is complex, involving coordination with shipping companies, customs, quarantine authorities, airlines, and various other departments, not to mention navigating the rules and cultures of different countries. In short, experience is crucial in international shipping, as every misstep can lead to costly lessons.

Seeing Carlos's predicament, I immediately offered to help. We contacted our local customs broker to assist with the clearance issues and created an emergency plan to minimize the impact of the delay on his business. With our active coordination, the cargo was finally cleared and delivered to the client. Carlos appreciated our efficiency and professionalism.

I also told Carlos that we have our own warehouse at Shenzhen Yantian Port—only three logistics companies in Shenzhen have such facilities. We own our own fleet of trucks, something only 10% of our peers can claim, and we operate a 6,000-square-meter overseas warehouse in Atlanta. The warehouse is located in an industrial park, making it easy to hire local workers. The warehouse manager previously ran a clothing factory in China, so we can offer additional services like ironing, button sewing, trimming loose threads, and replacing labels, further enhancing and upgrading our logistics services. Carlos admitted that his previous partners couldn't offer such comprehensive services, which was very helpful for his business.

After this, Carlos decided to entrust all his shipments to us. He also mentioned that when he initially chose that other freight forwarder China to Mexico, he only considered the price and didn't account for their lack of service quality and problem-solving ability. Carlos specifically noted, “I used to think all logistics services were pretty much the same, but now I realize good service really saves a lot of hassle.”

This cooperation made Carlos deeply understand that choosing a freight forwarder China to Mexico isn't just about price; it's about the partner's ability and attitude in handling problems. Throughout the process, we provided more than just logistics services; we also offered understanding and support for his business, which is why we stand out from the competition.

Through this experience, Carlos appreciated our company's professionalism and commitment. With 26 years of extensive experience and stable supply chain resources, we offer unique service advantages in the industry. If you're also looking for a professional logistics partner, please feel free to contact us. Want to know more about me? Check out my diary!