After receiving the order, we almost made the airline cry with our persistence! Such de...

A factory in Guangzhou had a VIP client in Johannesburg, South Africa, who deals in high-end products such as electronics and high-end clothing. The South African client had very high requirements for the timeliness of the services provided by the freight forwarder China. This time, there was a shipment bound for Johannesburg, and the client demanded strict adherence to the schedule. The Guangzhou factory insisted that we must not delay. As an experienced freight forwarder China, I know that some airlines' flights are relatively unstable and prone to delays. This could be due to the age of the aircraft, company management, dispatch efficiency, etc. The Guangzhou client emphasized, "Our budget is ample, but we demand timeliness. I know you are a professional freight forwarder China, and you must not let us down!" Indeed, they trusted us because we are a responsible freight forwarder China. I couldn't just pay lip service to ensuring timeliness; I had to put it into practice by using airlines with stable services to ensure punctuality. In fact, Sunny Worldwide Freight Forwarder China's service is not based on price but on value for money, which is why many of our clients are repeat customers. We track goods throughout the journey, remain available during holidays, and respond to issues within 24 hours. Many clients can't do without us after one cooperation. They are very satisfied with our timeliness and service. We focus on every aspect of the logistics process, achieving an 83% national inquiry transaction rate, which is unmatched in Shenzhen. Our team held a meeting to discuss and gather information. I first considered Ethiopian Airlines, the largest and most extensive airline in Africa, with moderate prices. However, it was summer, and high temperatures would trigger load limits, combined with the company's specific situation, significantly increasing the chances of delays. For a 25-year-old freight forwarder China company, this must be known. Both South African and Ethiopian airlines are relatively unstable, contrary to the client's requirements. If the client focused on freight costs, this would be a good choice. But the client prioritized timeliness, so Ethiopian Airlines, despite being a major airline, was not an optimal choice. After rejecting this option, we reconsidered another major airline, Turkish Airlines. TK reaches 96 countries and about 140 cities, offering extensive services. We contacted the TK representative to discuss the issue, explaining we were a freight forwarder China with a shipment to South Africa. Although there are many flights from China to Istanbul, after discussions, we learned there is only one cargo flight from Istanbul to Johannesburg every Friday. If there were unexpected delays in Istanbul, we would have to wait until the next Friday for the next possible flight, which the African client couldn't accept. With the risk of transit issues abroad, we, as a freight forwarder China, would be helpless, so we had to abandon this option. Such a good client perfectly matches Sunny Worldwide Freight Forwarder China, so we had to find a better solution. I mobilized a business manager and a salesperson, both very experienced and resourceful in this field. They used their resources to find a better solution. We considered Singapore Airlines, Malaysia Airlines, and about seven or eight other airlines that we frequently cooperate with at Sunny Worldwide Freight Forwarder China. However, they all had one problem: they all involved transfers, which posed a risk of mid-route delays. Finally, we received a recommendation email from Capital Airlines, suggesting China Airlines. CA has direct flights from Shenzhen to South Africa, with three cargo flights per week on Wednesday, Friday, and Sunday. After finalizing this preliminary plan, we immediately recommended it to the client, with the TK plan as a backup. The client was hesitant. Although CA had three flights a week, TK had a great reputation for service, despite the risk of having only one flight a week. After multiple communications and thorough discussions with the client, we still recommended CA's plan. After all, with three direct flights a week, even if there were delays, we, as a freight forwarder China, would have more control over the situation if the goods were delayed domestically. The client finally decided to go with CA's plan. Booking the space was just the beginning. I almost daily urged the airline for details: How is the cargo allocation today? Is there any overweight issue? Any weather problems or maintenance issues? We even annoyed CA so much that they said, "Why do you keep asking every day!" But it was this relentless spirit that ensured the first batch of goods was shipped smoothly. The Guangzhou factory was aware of our entire process and was moved by our wholehearted service, saying, "As long as we hand it over to responsible freight forwarder China like you, I know there will be no problem with the shipment to South Africa!" Since then, all shipments from the Guangzhou factory to Johannesburg have been entrusted to Sunny Worldwide Freight Forwarder China.