Before Sales: 1> Accept customer consultation. According to the customer request and condition, choose most suitable plan in order to save the customer's cost . 2> Help and support the customer about the kiln and machinery's technology. 3> Design and map out the brick plant drawing for ref . 4> Provide relevant technical documents. 5> Take customer to see the machine operation at our site. Medium-sales: 1> Tracing every step in the production , convey the progress and take photo to the customer . 2> Strictly control the product's quality in accordance with the contract . 3> Inspect cargo before delivery . 4> Provide the product manual to the customer with the cargo. 5> Make the agenda list to the customer and advise how to operate in proper time . 6> Send engineer and technician to the customer scene , program the site and brick plant map . After-sales: 1>The engineer and technician investigate the field , climate , raw material , etc. Make the layout and drawing based on this . 2>Provide the construction schedule to ensure the construction will proceed as per the schedule . 3>Guide installation till producing the finished bricks . Meanwhile , we train local workers and mechanic . Answer customer's questions on site . Guide the buyer to make the maintenance . 4> Guide the customer build hoffman kiln with dryers or tunnel kiln with most advanced technology . 5> Communicate with the customer timely . We have specialized after-sales teams to listen for customer's feedback. Provide help and support in the whole production line .
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