Factory Delays Shipment by 10 Days – Professional Freight Forwarder China to Saudi Arab...

Factory Delays Shipment by 10 Days – Professional Freight Forwarder China to Saudi Arabia Helps Customer Recover Lost Time

Fitma, a company specializing in valve and pipe fitting exports, recently had a shipment to Saudi Arabia consisting of five 40GP containers. Due to the factory being overwhelmed with orders, her shipment was delayed by nearly 10 days. However, several models in the order were urgently needed by the Saudi client and had to arrive by the end of the month. Worried about the delay, Fitma turned to me for a quick solution.

As the long-term freight forwarder China to Saudi Arabia for Fitma, we've always worked closely together. I understood the urgency and immediately took action. First, I contacted the factory to confirm the volume and weight of the goods. Then I reached out to both airlines and shipping lines to develop a tailored shipping plan and sent it to Fitma. To save time and control costs, I opted for a combination of air and sea freight. The urgent models were shipped by air, while the rest went by sea, ensuring the goods arrived on time without exceeding the budget or risking a contract breach.

Fitma has been engaged in foreign trade for a long time and is also familiar with international logistics. She heard that there may be a change in the tariff policy for valve and pipe fittings products in Saudi Arabia recently, but the specific situation is not clear. There happens to be a batch of valves to be shipped to Yanbu Port in Saudi Arabia, which could potentially affect the shipping cost of this batch of goods.

As a freight forwarder China to Saudi Arabia with 26 years of experience, we keep a close eye on international policies, especially in countries like Saudi Arabia that frequently adjust import regulations. Upon checking our system for the latest customs updates, we discovered that tariffs on valve and fitting products were set to decrease at the end of the month. I informed Fitma and suggested postponing the shipment of these products to the following month to take advantage of the new tariff policy.

In the end, this recommendation saved Fitma a significant amount on import duties. Our ability to quickly respond to policy changes reflects the value of working with an experienced freight forwarder China to Saudi Arabia. We help clients control hidden costs while ensuring smooth operations.

Fitma's business isn't limited to mechanical products—she also deals with small batches of consumer electronics. Whenever possible, she ships them together with the valves, but differing order schedules often make that difficult. With her clients unwilling to wait, she sometimes has to send hundreds of electronic items on their own, even though the volume is small.

Some freight forwarders China to Saudi Arabia take advantage of small shipments, promising air freight service but instead using sea freight. They give excuses like “the plane was delayed” or “the goods are still in customs,” and the delivery ends up taking over 20 days instead of the promised 10. The real reason? They shipped it by sea to pocket the difference.

I assured Fitma that we treat all orders equally, regardless of size. Many of our large clients, such as Huawei, Costco, and SF Express, started with small shipments. As a responsible freight forwarder China to Saudi Arabia, we value every customer, big or small. If different clients' cargo can be consolidated, we suggest sharing a container(LCL), or if volumes increase slightly, a 20GP container could be arranged(FCL).

We also have our own warehouse at Yantian Port, which is essential for any reliable freight forwarder China to Saudi Arabia. Having our own, well-managed warehouse allows us to oversee the entire logistics process, giving clients full control over their shipments. Many customers look specifically for logistics partners with their own facilities, ensuring a seamless and reliable shipping experience.

Want to know more about us? Check out my journal, where I share more stories about our experiences as a freight forwarder China to Saudi Arabia and heartwarming moments with our clients. If you need any assistance, feel free to reach out anytime.