Scammed by Low-Cost Freight Forwarder! Sunny Worldwide Logistics Ensures Customer Inter...

Scammed by Low-Cost Freight Forwarder! Sunny Worldwide Logistics Ensures Customer Interests – Freight Forwarder China to Saudi Arabia

A-Chun, who runs a cosmetics business, sent a shipment to Saudi Arabia but was told by the freight forwarder that it was confiscated locally. In reality, it was scammed by the freight forwarder!

A-Chun was initially attracted by the low quote from this freight forwarder. He had some doubts, but the freight forwarder's attitude was very good, assuring everything would be fine. A-Chun decided to give it a try and cooperated with the freight forwarder. The first three shipments arrived at the designated location in Saudi Arabia smoothly, but for the last one, the freight forwarder's attitude changed completely, becoming tough, and eventually informed A-Chun that the shipment was confiscated locally. Later, they didn't return calls and couldn't be reached!

A-Chun realized that the logistics company had scammed both the goods and the freight. These freight forwarders China to Saudi Arabia had the intention to scam from the beginning. After scamming, they would immediately cancel the company and find ways to register a new one to start over.

With freight forwarders everywhere, how can you find a reliable one? First, check the freight forwarder's basic qualifications: business license, company, warehouse, etc. For example, our company is not a rental office or a small freight forwarder in a village-in-the-city. Instead, we have a Grade-A office building with 1,800 square meters in Shenzhen's commercial business district. You can have a video call anytime to see our office space. We possess a dedicated foreign trade warehouse at Yantian Port, where goods are managed in a standardized way, allowing us to have full control over the entire logistics chain. We are one of only three companies among 60,000 peers in Shenzhen to achieve this.

This morning, I saw an old news story about a former employee impersonating his former company to ship goods. The consignee refused to accept them and they were returned. Ultimately, there was a messy account of over 300,000 yuan. In April 2020, Xiao Huang, a freight forwarder from Guangzhou, found a freight forwarder in Shenzhen to ship goods, using a business card as the sales manager of a Guangzhou freight forwarder company.

Because it was just an ordinary shipment by express delivery, the Shenzhen freight forwarder accepted the goods, passed them through Hong Kong, and handed them over to UPS in Hong Kong with a freight cost of 246,906 yuan. Xiao Huang paid the Shenzhen freight forwarder privately. However, after the goods arrived at the destination port, the consignee refused to accept them for certain reasons. But before returning the goods to Hong Kong, the Shenzhen freight forwarder failed to inform Xiao Huang in time and ask for his and the shipper's handling opinions. Xiao Huang and the shipper were only informed when the goods were already returned to Hong Kong, causing them to lose the opportunity to choose on-site destruction instead of transporting the goods back to Hong Kong. Ultimately, it ended up in court. Among this, Xiao Huang impersonated his former company to do business, and the Shenzhen freight forwarder operated irregularly, etc. The result was that all parties' interests were damaged and they were deeply involved.

The essential reason for this typical case is the irregular operations of individuals and small freight forwarder companies, ultimately leading to an uncontrollable situation. We must learn from this lesson. If nothing goes wrong, it's fine, but if something unexpected happens and there is no legal protection, it will be uncontrollable, and the interests of all parties will be damaged. Like our company, we are not only fully transparent when quoting, listing all fees, but also assist customers in handling all procedures at the destination to avoid any hidden costs. I will list in detail all possible expense items, including packing and port fees in China, as well as customs clearance and delivery fees at the destination. During the transportation of goods, we track the whole process, stay online during holidays, and provide timely feedback within 24 hours if there are any issues. Many customers can't do without us after cooperating with us once.

Also, because customers are not professionals in logistics, they often overlook important aspects that require accurate information, thinking they are not important. As senior international freight forwarders, we know what is important and what is not. Therefore, we won't overlook the important aspects that customers ignore and will check them one by one. Doing international freight forwarding requires that key aspects cannot be careless at all. Although this may seem troublesome, it actually prevents problems before they happen and can improve the efficiency of the entire process.

So as an experienced freight forwarder China to Saudi Arabia, cooperating with our company means the entire process is operated formally and has rules to follow. Except for force majeure, we have avoided all risks in advance.

If you also need logistics services from China to Saudi Arabia or services for other destinations, I will be your reliable logistics partner. To know more about me, read my blog, which records more details about being a freight forwarder China to Saudi Arabia for 26 years and the warm and touching stories between us and our customers. If you have any needs, feel free to contact me.

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