Shipping to Jamaica: How We Helped a Client Solve an FBA Rejection Problem

Shipping to Jamaica: How We Helped a Client Solve an FBA Rejection Problem

We recently had a client from Jamaica, Dwayne, who ordered three containers of products from China. Dwayne wasn't too familiar with Amazon operations and was worried something might go wrong. Before shipping, he had already sent the FBA labels to the factory. But things didn't go as planned. When the goods arrived at the port and I arranged for a local driver to deliver them, Amazon's warehouse refused to accept them. This happened because the paperwork wasn't complete, the labels weren't correct, and other issues didn't meet Amazon's requirements. When this happens, Amazon sends feedback to the customer's order dashboard. In this case, the rejection was likely due to the labels not meeting Amazon's standards.

If a rejection isn't handled quickly, it not only incurs various fees but also delays Dwayne's product listing. So, when I received the driver's rejection notice that evening, and with the weekend just around the corner, I immediately contacted Dwayne at 1 AM to check the rejection reason on his Amazon dashboard.

Dwayne wasn't very familiar with Amazon's dashboard, and after searching for a while, he still couldn't find the rejection information. Both of us were anxious, but we needed to find a solution. The first step was to help Dwayne locate the feedback from Amazon. Since many of our clients run Amazon businesses, I reached out to a client who was more experienced. I asked him to record a video tutorial on navigating the Amazon dashboard, and I sent it to Dwayne.

Following the steps in the video, Dwayne finally found the relevant feedback. As expected, the rejection was due to the labels not meeting Amazon's requirements. I immediately relayed this information to the truck driver. That same day, I arranged for the goods to be returned to our warehouse in Germany. We then re-labeled the products according to Amazon's standards and rescheduled the delivery to ensure the goods would be listed on time.

Dwayne was thrilled and said, “Today we picked up all the goods from the warehouse. We are very satisfied. Tell your boss he should increase your salary because you always have time for us and are doing a very good job. See you on the next order.”

As a large international logistics company with nearly 100 employees, we've managed to stay competitive in the tough logistics industry by continuously improving our services to meet our customers' needs. With the growth of e-commerce, our services have evolved as well. Whatever our clients need, we provide it in a timely manner—whether it's quickly handling Amazon customs clearance, securing an appointment date with Amazon, solving rejection issues, or ensuring timely listing on Amazon. Our goal is to simplify FBA logistics so our clients can focus on their business without worrying about the details.

At Sunny Worldwide Logistics, our service isn't about being the cheapest; it's about providing value for the price. That's why many of our clients are repeat customers. We offer full tracking of goods, stay online during holidays, and respond to issues within 24 hours. Many clients who work with us once can't imagine working with anyone else. They are very satisfied with our promptness and service. We focus on every step of the logistics process, and our inquiry-to-sale conversion rate is 83%—you won't find another company in Shenzhen with those numbers.